What if I am a newcomer?

Please click here to prepare your first visit.

What is the class etiquette?

• Arrive early! Approx 10-15 minutes before class.
• Please remove your shoes before stepping on the wooden flooring practice area of the studios.
• Turn off your mobile phones and other electronic devices or keep them in complete silent/airplane mode.
• Kindly keep your voice down by the entrance if a class is in session.
• No eating inside the studio.
• Inform the teacher if you are suffering from any kind of physical injury/condition so that modifications can be given to you.
• Please put back the props and equipment from where you borrowed them.
• Keep the studio clean and tidy.

Joining IKIGAI: Which Option Is Best For You?

Intro Offer 3-Class Package– This is our number one suggestion if this is the first time you visit IKIGAI.

This option gives you access to 3 classes at a special discounted price. It is valid for 15 days from the the date of sale. Eligible for all group classes at IKIGAI Central and at IKIGAI x Art Piece (CWB).

Memberships – Enjoy IKIGAI classes every month.

Unlimited Membership – Enjoy unlimited access to all our group classes.

This option is available for a 3-month or 6-month commitment with monthly Autopay. Unlimited Memberships allow up to 3 classes per day. The membership starts on the date of sale. There are no refunds or cancellations for Memberships.

8-Class / Month Membership – Enjoy 8 classes every month.

This option is available for a 3-month or 6-month commitment with monthly Autopay. The membership starts on the date of sale. There are no refunds or cancellations for Memberships.

Class Packages – Pay for a set number of classes with an expiration date to use them.

These packages start on the date of sale. Class packages use 1 credit per class. There are no refunds for Class Packages.

Booking Classes

Booking – For all pricing options purchased via IKIGAI, you can book directly online via our website but we recommend you download the IKIGAI Wellness App (iOS / Android) for a more seamless and faster booking experience.

Please note that for IKIGAI x Art Piece (CWB) pricing options, purchases, bookings and cancellations shall be made via the Art Piece system. Please contact the Art Piece team for any assistance on +852 9538 1727.

Booking In Advance – Members with valid credits can book classes up to two weeks in advance. Classes have limited spaces available. Once the class has started, we cannot allow anyone to enter the studio and disrupt the flow of the class. So, we ask that you are physically in the studio no later than 5 minutes prior to the start of your class. Otherwise, you may be considered a “late cancel” and your spot may be released to a waitlisted client. Any waitlisted client that receives a notification must also be in the studio to take advantage of that space otherwise it will defer to the next available waitlisted client etc.

Waitlist Policy

If a class you want to book is full, we recommend that you put yourself on the waitlist. Just click on the class you want and choose waitlist when prompted. It will tell you if the waitlist space is available or full. If a space opens, you will receive an email confirmation and be added to that class.

Confirmation email received more than 6 hours before the class: Once you receive the confirmation; all class policies now apply to your booking. If you do not show up or cancel 6 hours ahead of time, you may be charged a “no show or late cancel fee”.

Confirmation email received less 6 hours before the class: Because of the late notice, we allow Client to cancel their booking without any charge. This can be done by emailing us on hello@ikigai.hk or via Whatsapp on +852 9013 3701.

Canceling Classes and Late-Comer Policy

Clients may cancel classes without charge or loss of class credit provided it is within IKIGAI’s cancellation policy of 6 hours or more prior to the class being reserved. For any classes canceled with less than 6 hours’ notice, you will forfeit the class or class credit and your account will be deducted or charged against your class package or monthly plan or a single class payment may be due if you have run out of classes or class credits at the time of cancellation. We have two convenient ways to cancel:

• Cancel online: Go to our website www.ikigai.hk or open the IKIGAI Wellness App, log in to your account and cancel or reschedule from there.

• Cancel by text: If you’re in an unexpected situation, running late, or cannot cancel online, you can cancel over the phone by calling or texting +852 9013 3701. Just leave a message with your name, the date, time and details of the class reservation you need to cancel.

No-shows and late cancellations No-shows and late cancellations are charged as if attended. For Unlimited Memberships, if there are three (3) No-Shows or Late Cancellations within a period of 30 days, the Client’s account will be suspended and he/she will be unable to book classes for 1 weeks. The suspension also applies to walk-ins. (The classes that have been booked in for prior to a suspension will not be cancelled, and the Client will still be able to attend them) If a Client has signed up for a class but arrives too late and is not allowed into the classroom, this will count as a no show on your account. It is also very important that the Client makes sure to check-in for the class you attend upon arrival. Please email us at any moment if you have missed doing it or in case of any doubt. All Clients must adhere to class etiquette and respect the teachers and other students by arriving before the class start time.

Arrival Time For Class - Studio rooms are open 10 minutes before class begins. We encourage you to arrive at least 10 minutes before your scheduled class to give yourself adequate time to check-in and get settled before class starts. In order to respect the teacher and other students, late arrivals will not be allowed into class. Please ensure that you are on time for class.

IKIGAI reserves the right to prevent students from entering the classroom if you have missed the class start time.

Can I Freeze Or Pause My Membership?

Yes, any Monthly Memberships can go on hold for up to 30 days free of charge in any 12-month period. Memberships will be extended for equal time of the Hold period.

Kindly email your Hold request to hello@ikigai.hk at least 15 days before your desired pause date. Billing and benefits will resume when membership is off hold. For any other special Hold requests please contact our team to assist.

In case of restrictions leading studios to close in Hong Kong, all memberships and class packages will be automatically paused without any charge.

In Case Of Injury/Illness

If you are injured and not able to come to IKIGAI due to medical complications, we will place your membership on hold free of charge. Please inform us by sending an email to hello@ikigai.hk. We can also make special arrangements to help you recover back to full health and offer alternate options.